Eden Laser Clinics Hornsby

I've been going to Eden hornsby for the last 4 years for laser hair removal. The girls are lovely and professional, especially Angela and Joelle. They always do a great job and are really accommodating with appointment times. I went recently and there was a new girl who was not very good and really unhelpful with appointments,but the usual girls are great.

I am so dissatisfied with the recent service I received at Hornsby Eden laser clinic, specifically in relation to my appointment scheduled. My experience has been nothing short of frustrating. I had originally booked this appointment a month in advance, only to have it cancelled due to understaffing. After 1.5 month waiting for my appointment which has already been once cancelled, I did not receive any reminder text a day before my appointment, which is a standard practice in most service industries including Eden laser clinic. In an effort to confirm my appointment, I called your clinic in the morning, but no one answered the call. I left a voicemail message inquiring about my appointment but did not receive a response until 4:30 PM, which was too late, as my appointment had been scheduled for 12 PM on the same day. When I sought an alternative appointment for either Friday or Saturday, I was informed that the clinic was fully booked and no appointment could be offered. This was not only inconvenient but also disappointing, given the initial cancellation and subsequent rescheduling that I had endured. In an attempt to address my concerns and seek a resolution, I requested to speak with the manager. However, I was met with a refusal to share the manager's contact information and an unwillingness to pass along my number for a callback. I find this level of customer service and communication unacceptable. I had been a loyal customer, and my experience has tarnished my perception of your clinic. In a customer-centric industry, effective communication and accommodating clients should be a top priority.

Unfortunately, I had a bad experience with Eden whenever I used their facility for laser hair removal. I don’t recommend Eden to anyone who cares about their body, time and money. The first time, I noticed many missing parts on my body and asked them to redo those parts, but they charged me extra. The second time, I bought a promotional sale (I wish I wouldn’t) but their machine broke 2 hours before the appointment. I asked for a refund, and they agreed, however later they refused to refund me and pushed me to try the repaired machine. I wish I wouldn’t accept because now their machine cannot operate in Alex mode which is the most efficient laser to burn the hair follicles. Instead, they used the Yag laser which is very low intensity but not efficient at all even at higher energy levels. I am a university researcher and I know the concept behind the laser. I told them Yag does not do anything for my hair follicles, but they didn’t care. I wanted to cancel the session and get a refund, however, they said no refund. It is very unfortunate that the management does not care about customers' requirements. After 2 weeks none of the treated hairs fell, and I had to book a session in my other clinic to redo the session that I wasted in Eden. I recommend everyone to book their laser with the Clarity II machine which has a newer technology than GentleMax Pro, and is much faster and more efficient.

The services at Eden Laser in Hornsby are always excellent. I never leave disappointed. Laser therapist Joelle is one of the best in the clinic and never fails; she is always thorough and gets all the hair, and as a result I have the best results from laser after years or failed treatments at other clinics. I have been now coming to joelle for a bit over a year and officially have NO hair growing anywhere. I have also been seeing her for my skin treatments, these have been phenomenal. My skin has never been as clear as it is now, and it’s all because of how thorough she is and how knowledgeable she is with all things beauty. She is truly an amazing worker and amazing at what she does compared to many others. No other words for her services other than AMAZING 🤩